Yes, signing up with oneIgloo is risk-free. We feel that we learn something from every new customer; that benefit is worth any cost to set up an account or to provide support, even if that customer eventually leaves.
No, you may cancel at any time. If you are paying yearly, we'll reimburse you for any remaining months of service.
Yes, you'll receive two months free and have the convenience of not paying monthly.
You can pay using a convenient PayPal button (available under My Igloo). Through PayPal you can make a credit card or eCheck payment or transfer money from a PayPal account. We accept check, money order, direct deposit, or wire transfer with some restrictions. See our Billing page for more information.
Definitely not! We love creating and maintaining an infrastructure! We enjoy working with customers who appreciate our services. We're in this because we love it.
oneIgloo doesn't have a formal reseller program, but there's nothing to prevent you from reselling your space and bandwidth. In fact, we've structured our pricing to encourage this. You can charge your customers a fee for value-added services, but note that they'll probably be aware at some point that oneIgloo is the web host provider (we don't make any special attempt to hide this).
We decided that we didn't want to spend effort developing and maintaining a turnkey reseller system and that we really didn't know how to run a reseller program anyway. Perhaps later, but not now. At the same time, we recognize that there is a benefit in working with one point-of-contact (who may have ten customers), rather than dealing with ten individual customers, each with his/her own communication style, so we structured our pricing accordingly.
For security reasons, we support FTP only for our legacy customers, and they are all on a single shared server. Eventually, everyone will be weaned away from FTP. We support SFTP and SCP.
Yes, we allow shell access through SSH. Telnet is not supported. You will be constrained to work within your own home directory.
You should do development and testing on your own machines; the shared hosting servers are production machines. That said, we do have a small number of integration machines available to make sure certain applications can coexist and do not have conflicting library requirements. We are also experimenting with the Xen Virtual Machine Monitor to create multiple virtual machines on a single server, with each virtual machine independent of the others.
Yes, this is another situation which we feel can help us to understand your requirements. Contact us. If the transition looks to be a full-blown project, we will accomplish the job on a consultant basis, paid at an hourly rate.
IIS is Microsoft's web server software that runs on Windows Server 2003. Although we don't run it at this time, it is a possibility for the future. Instead, we use Apache, which is the most widely used web server.
No, we do not support Microsoft FrontPage Extensions, mainly because we don't have any experience with it. We have heard that there are security issues in conjunction with Apache and that its use creates conflicts with other software, but this is hearsay from our point-of-view as we have no hands-on experience. If customers request its use, we will investigate.
Not at this time, because of Java's memory requirements. On a dedicated server, however, you can use Java (and whatever other software you want to use).
On a shared hosting server, most web sites share an IP address and the web server software determines, based on the requesting URL, what web site to display. A unique IP address is required for any using SSL. When you purchase a Thawte SSL certificate through oneIgloo, there is no extra fee for a unique IP address. Otherwise, you can have your own IP for $30 per year.
For an overview of our basic software infrastructure, see this page. There is actually much, much more (many Perl modules, PHP extensions, and so forth), so contact us if you have any questions.
Copyright 2005–2008 oneIglooSM · All rights reserved · Policies