Network or Server Outages
Send an email to firstname.lastname@example.org or to email@example.com with at least one of the following words in the subject or body of the email: emergency, down, urgent, problem. This email will trigger an immediate paging of the on-duty operations personnel. Obviously, if you are having difficulty with an email account hosted by oneIgloo, use an outside email account to notify us of your problem.
Sign Up and Inquiries
Send an email to firstname.lastname@example.org or call the phone number listed below. We encourage you to share your specific requirements and plans and we'd be happy to answer any questions.
Billing and Payments
If you are a current customer of oneIgloo, and have a billing or payment question or issue to resolve, send an email to email@example.com.
Questions and Support Requests
To ask non-billing questions of a general or technical nature, or to request support or configuration changes, send an email to firstname.lastname@example.org. All support requests sent to this email address are entered automatically into a ticket tracking system.
If you need to have a discussion over the phone (say, to explain your requirements), then call:
- (714) 656-4096 (Voice)
- +1 714 656 4096 (Voice) Note: From a fixed line phone (mobiles generally allow the + to be entered directly) the + must be replaced with the international call prefix of your country (used to dial out of your country).
If you need to fax drawings or diagrams, contact us via email or voice and we'll give you our fax number.
For non-emergencies, we accept calls between the hours of 8am — 4pm M-F Eastern Time.